Feedback and complaints

We value what you think about our services.

We encourage you to tell us about any feedback, complaints or recommendations for improvements you may have.

Tell us

What type of feedback would you like to give us? (required)Provide a complimentMake a complaintProvide feedback

What would you like to tell us? (required)Which best describes you? (required)The state you live in (required)

Would you like a response?YesNo

Your name (optional)Email or phone (optional)I would like to remain anonymous

We will act upon anonymous feedback, so far as is practicable, based on the information you have provided to us. Without your details, we cannot contact you for more details or update you on the outcome of your feedback. If you would prefer to speak to someone confidentially, please call 1300 290 602.

Other ways to reach us

Call 1300 290 602

Email feedback@alphaplanmanagement.com.au

Speak to a staff member in person

Write to us at 242 Glen Osmond Road, Fullarton SA 5063

What happens next

We will acknowledge your feedback promptly.

Your feedback will be managed with respect, sensitivity and confidentiality. We only use your information for the reason it was collected. See our privacy policy.

If your feedback is a complaint, we will investigate with a view to establishing what action we can take to achieve a suitable outcome.

We will notify you of any action if you have chosen for us to do so.

Other options for submitting feedback

We encourage you to contact us with any feedback in the first instance. If you are not satisfied with the action we have taken in response to your feedback, you can contact the following.

NDIS Quality and Safeguards Commissionwww.ndiscommission.gov.au 1800 035 544
National Disability Advocacy Programwww.health.gov.au 1800 020 103
Commonwealth Ombudsmanwww.ombudsman.gov.au 1300 362 072
Human Rights Commissionwww.humanrights.gov.au 1300 369 711
NDISwww.ndis.gov.au 1800 800 110